Privacy Policy

Murphy Homes Last updated: 15 July, 2026

1. Introduction

Murphy Homes ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, hold, and disclose personal information through our website (murphyhomes.com.au), when you enquire about our services, and when you engage us to design or build your home.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Murphy Homes is part of the Murphy Group, which also includes Murphy Builders. This policy applies specifically to Murphy Homes; our related entities may hold separate privacy policies for their own operations.

2. What Personal Information We Collect

We may collect the following kinds of personal information:

• Contact details — name, email address, phone number, mailing address
• Enquiry details — information you provide in contact forms, such as project details, budget range, preferred location, and comments
• Communication records — correspondence between you and our team, including emails, phone calls, and meeting notes
• Project and client information — details relevant to designing, quoting, and constructing your home, including site information, plans, and financial details relevant to your build
• Technical information — IP address, browser type, device information, and browsing behaviour collected automatically when you visit our website (see Section 5, Cookies & Analytics)
• Marketing preferences — whether you've opted in to receive news and updates from us

We do not knowingly collect sensitive information (such as health information) unless it is directly relevant to your project and you have provided it voluntarily.

3. How We Collect Personal Information

We collect personal information:

• Directly from you, when you submit an enquiry through our website contact form, phone us, email us, or meet with us in person
• Automatically, through cookies and analytics tools when you browse our website
• From third parties, such as architects, designers, or referral partners, where you have engaged with Murphy Homes through them and consented to your information being shared with us

4. How We Use Your Personal Information

We use personal information to:

• Respond to your enquiries and provide quotes or project information
• Manage and deliver design and construction services for your home
• Communicate with you throughout the design and build process
• Send you marketing communications, such as project updates or newsletters, where you have opted in to receive them
• Improve our website and services
• Comply with our legal, regulatory, and licensing obligations (including obligations under Queensland and New South Wales building and construction laws)

We will not use your personal information for a purpose other than the purpose for which it was collected, unless required or authorised by law, or you have consented.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Understand how visitors use our website
• Improve website functionality and user experience
• Measure the effectiveness of our marketing

We may use third-party tools such as Google Analytics and Google Tag Manager to collect anonymised or aggregated data about website usage. We may also use tools such as Google reCAPTCHA to protect our contact forms from spam, and social media pixels (such as Meta/Facebook Pixel) to measure the performance of our advertising on those platforms.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Related entities within the Murphy Group (including Murphy Builders), where relevant to your project or our shared business operations
• Trusted contractors, subcontractors, suppliers, and consultants engaged to help design or build your home
• Service providers who assist us with website hosting, email marketing, IT support, and analytics
• Government or regulatory bodies, where required by law (for example, the Queensland Building and Construction Commission)
• Professional advisers, such as our accountants or lawyers, where necessary

We do not sell your personal information to third parties.

Where we disclose personal information to service providers, we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws.

Overseas Disclosure

Some of the third-party service providers we use (such as cloud hosting or analytics providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be protected in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure storage systems, restricted access to personal information, and the use of reputable third-party service providers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations (which, for construction projects, may extend for a number of years after completion). Once no longer required, we take reasonable steps to securely destroy or de-identify your personal information.

9. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details in Section 12. We will respond within a reasonable timeframe. In some circumstances, access may be refused in accordance with the Privacy Act — if this occurs, we will explain our reasons.

10. Marketing & Opt-Out

If you have opted in to receive marketing communications from us, you may opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email, or
• Contacting us directly using the details below

We will action your request as soon as reasonably practicable.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Murphy Homes Level 1/77 Mooloolaba Esplanade, Mooloolaba QLD 4557 Phone: 1300 010 191 Email:

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.